Tag: start-ups

Categories
Start-ups

Solving the Gen Y Woman’s Career Problem

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[audio:https://kontrary.com/wp-content/uploads/2012/03/LevoLeagueReview.mp3|titles=Solving the Gen Y Woman’s Career Problem]

Levo League launched last week by founders Caroline Ghosn and Amanda Pouchot. It’s a professional social network for Gen Y women, and is funded to the tune of $1.25 million by Facebook COO Sheryl Sandberg, Ning founder Gina Biancihini, and Gilt Groupe’s Susan Lyne among others.

Oh, and it sucks.

Big connections mean big expectations and I’d say with the exception of some fantastic and probably un-deserved PR (Can you say privilege? Co-founder Caroline Ghosn is the daughter of Nissan and Renault CEO Carlos Ghosn), the launch has fallen spectacularly flat.

The site is confusing and manages to mash up bad and outdated UI simultaneously, while not making it clear that you need to be “accepted” to use the site. And let’s stop right there and point out that applying to be accepted flies in the face of Generation Y’s most basic principles, the team-building generation that gives everyone a trophy. We like to flatten hierarchy, not build it. While I understand the tactic is more about marketing, creating false scarcity around a demographic that puts inclusion first is lame.

After sign up, you are dumped into an environment with limited content – although what content is there is solid – a teeny tiny job board, a deserted community “lounge” (already?), and a directory of companies with no job openings.

Except, wait, the joke is on you. When you are accepted into Levo League, the content and pages on the site? Exactly the same.

Totally bizarre, to say the least. Let’s not forget, similar, if not identical sites have tried and failed. Damsels in Success, also described as a social network for professional women, launched back when I was a wee beginner of a blogger. Founder Harleen Kahloon also had major connections, lots of press, and good content. And yet, the site no longer exists.

Safe to say, the future of women and careers online is not a directory of companies, job listings, and a social network tacked on. It’s almost as if Levo League should have launched in the late nineties along with Careerbuilder and Monster. But these days, those guys are failing. Monster recently laid off 400 people and just last week, put itself up for sale.

(Sidebar and disclosure: Ryan’s company was also a professional social network for Gen Y at one point. And it too failed. I’ve watched the painful progression and pivots over three years to Brazen’s current, successful iteration that allows recruiters and job candidates to connect in a useful and innovative way.)

The funny thing is, I’m pretty sure Levo League’s founders know this too.  The number one thing you can do for career opportunities and advancement (read: dream jobs, meaningful work, more money, better titles) is to network, network, and network. Eighty percent of job openings are filled through networking (you know, actually talking to people), and certainly Ghosn and Pouchot are masters in this regard. These founders are exceptionally smart and likeable, and engaging to watch to boot.

But managing your career and building a start-up are different. At some point the relationships that give you money, press, and maybe even your first few thousand users will do nothing to retain your users, build loyalty and create rabid fans. PR is only an attention-based mechanism. It does nothing for engagement, retention or product strategy. It is one thing for friends to support you to your face, but it is quite another for them to use the product you’ve built and integrate it into their daily or weekly life. Friends aren’t users.

The Levo League site just isn’t set up to support networking and mentorship between ambitious women. There is an interesting opportunity there, however. Why not create a mentorship site that matches mentors like dating sites match mates? Or even simply match like-minded career women? That sort of algorithm would be awesome and totally useful.

I have no doubt Levo League will be successful, eventually. Their smarts, that kind of money, and their high-profile backers mean Ghosn and Pouchot will have the luxury to pivot, iterate and learn from their mistakes. Let’s just hope they fail fast. I’m ready to see what’s next.

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What do you need to succeed in your career? Networking, support, advice? What’s missing on career sites today? 

Categories
Behind-the-Business

Got a Right to Be Wrong

This is the first installment in a series of behind-the-scenes posts on Kontrary.

Ideas are common, so I’ll tell you now that how I came up with the idea for Kontrary isn’t interesting. What is interesting is how immediately I jumped into a case of “professor syndrome” where I believed that for Kontrary to work, I would have to be less personal and aspirational, and more editorial and analytical. I know better. I know better, but still, I held onto the notion.

I thought business was serious business. And I confused serious with significance in thinking about charging for content. The mistake has cost me hours upon days of sitting fraught in front of my screen with dozens of tabs of half-finished posts. I struggle to provide high value at a level that is interesting and relatable. That is, I struggle with being myself, because myself doesn’t seem good enough.

We all tell ourselves these invisible scripts every day, and they go into overdrive when we try anything new. We literally have a physical and biological reaction that tells us to stop, back away and let it go. Ramit Sethi has a great exercise in one of his courses where he asks people to identify these scripts. Here is a sampling of what people say:

What will I do if I succeed? Do I deserve to succeed?

Not good enough – Just writing those words makes me irritated as hell. But that’s what I battle with.

I can’t charge for my services. I’m not a professional. I have no CFP. I have no client base. No one will pay me.

My industry is saturated with people who have more experience/qualifications than myself.

What skills, expertise do I have that someone will be willing to pay top dollar for? I’m afraid I’m just not good enough, special enough, have great enough ideas to warrant the financial life I so desire.

If we listen to the imposter, we have to be experts to succeed. Nothing could be farther from the truth, of course. You don’t have to be an expert all the time, and really, people don’t want you to be. The saying, “the customer is always right” is true, not because they are, but because it’s always possible that you’re wrong. That your company is wrong. That your products might suck. That you’ll make mistakes and have to own up.

Maybe it’s because I have run multiple organizations and have had tons of people disagree with me, but I know that people are just looking for you to be human, for your company to be human. To recognize themselves in your products and your values.

When I started my last position, I had a volunteer write a tirade against me before she met me and email it to her entire address book. Point by point, she laid out why I was the wrong person to lead the organization. The Board that had just hired me was incensed (it was an indictment on them as well, after all), but my first thought was how invested this volunteer was in the organization and how highly she esteemed its mission. I immediately asked her to have coffee so we could talk about her concerns. Anyone that is that protective of something is someone I want to meet.  You have to care a lot to write an email like that.

When faced with conflict, I’ve noticed most people’s reactions are to do the opposite. Most people will clam up, stand by their ways, and shine their shoes. Good companies understand that they are not infalliable though. Good customer service understands that you will make mistakes, people will be upset and it is your job to make it right. Really terrific customer service, however, understands that sometimes you will not make mistakes, but people will still be upset, and it is still your job to make it right.

I got into a car accident last year (it was my fault), and I remember calling my insurance company Geico crying. The woman on the other end of the line was asking me questions I couldn’t answer and I snapped. The rep didn’t even flinch. She continued to be so warm that just having her on the phone made me feel safe and like everything was going to be okay (which it was). I had many conversations with numerous Geico reps after that and every single one of the calls was similar. Even when I sold my car and cancelled my insurance, I wanted to invite the woman to dinner.

I didn’t have to train Geico to be a good company; the company trained me to be a good customer.

Your product doesn’t have to be perfect. Customers and clients and readers, they will be patient while you figure it out. We all root for you to succeed. And when you succeed, your customers get to be a part of that. And when you fail – but you’re human – your customers are just as proud to be a part of that.

Expertise doesn’t win, but empathy does. The biggest mistake you can make in any position is to act like a know-it-all. Everyone just wants to be heard. No matter your title, your job is only to make that your mission.

You’re good enough because you try. You’re good enough because you care. You’re good enough because you showed the professor the door. Now, go.

Categories
Women

Women in Tech Need to Stop Segregating Themselves

   I don’t particularly like writing about women and tech. It’s uncomfortable. And it makes me uncomfortable. It means sometimes critiquing people that have been nice to me. It also means critiquing an industry that people like. It’s companies like Facebook, after all, not BP.

It also means that because I know and have experienced exactly how the tech industry is covert – and not in a Chuck Bartowski kind of way – that I should somehow know how to navigate the mines. That I should somehow be farther ahead than I am. But I don’t. And I’m not.

I don’t think it’s just me. It’s other women too. They feel uncomfortable. The simple act of writing about women in tech means I’m asking them to define their relationship with tech as more than their roles in PR, human resources, marketing and community management. It’s insinuating that those roles aren’t good enough. That women need to code. That they need to be the founders and visionaries and C-level execs. There is a sense that women don’t want these roles, but really, there is not even an inch – not even a centimeter! – of a clear path to get there.

So, women in tech are stuck on a career roundabout when men logically take the next exits to code, found, and invest. Pseudo-equality exists, but only to satiate the cries for respect and inclusion, not to actually address or eliminate sexism. For instance, the typical response to the lack of women in tech is to form pockets of women, which just adds more turbulence to the discussion: tech blogs publish posts from women about a woman’s role in tech; a tech meet-up features presentations from female-only founders; women form mailing lists for other women to discuss the problem of more women in tech.

In reality, guest posts from women on tech blogs need to be about topics other than themselves. When women are invited to blog on Tech Crunch, they write about women. They don’t write about tech. Last time I checked, however, our knowledge extends far beyond that of ourselves. And, just because a woman is speaking doesn’t mean she speaks for me. I don’t particularly like talking about shoes and I certainly don’t believe that because women love to shop that we control the Internet. And yet, that’s the message so far, twice-over this year, when women take the pen on Tech Crunch.

Without a voice in these places and without access to leadership in others, it seems women are keen to start women-only groups and mailing lists to promote new leadership and get ourselves heard. But while that’s an easy route, it’s not the most effective. Particularly because existing leaders and power-brokers will never attend your meetups and will never join your conversations. We all just end up talking to people like ourselves.

Too many women-only groups exist now to stop them, but really, I don’t disagree with them in theory, just in execution. So here’s a simple solution now: co-plan and co-sponsor your next event. Bring both audiences and decisions-makers together. Invite a man to your Google Group in exchange for a seat at his CEO breakfast. Separate interests are well and good, but not when you silo dialogue and interaction.

And that’s doubly and triply true at tech events. The segregation of women and men on stage needs to stop. So, if you organize an event an like the DC Tech Meetup and you get complaints about the persistence of your all-male panels, your response should not be to create an all-female panel.

There are no make-up tests for equality. You can’t just show up with all the available women in one room and expect a gold star. It is far less important to see all the women in tech at once than it is to see all the women in tech as speakers over time consistently and often. There are a minority of women in tech (for reasons we’ve talked so far about here and here), but that doesn’t beget special gloves. Such an event is unavoidably condescending, and it also means you won’t have any women for your next event; the cycle of men on stage continues.

(Case in point, of the seventeen speakers and panelists scheduled at yesterday’s DC Tech Meetup, the event following their all-female panel, only one was a woman. That’s not good enough.)

I don’t think that the majority of men, or women for that matter, are intentionally holding women back and fencing them out of the tech industry. But no one is being particularly smart about the issue either. It seems everyone is throwing spaghetti on the cupboard to see what sticks. But we can do better. This is start-up land, after all. We know how to test and evaluate, to solve problems and find solutions. And we already know, the only way to have enough people working on the big problems, is to solve this little one.